Terms of Service - GuildLens Research

Acceptance of Terms

By accessing or using GuildLens Research services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms constitute a legally binding agreement between you and GuildLens Research regarding your use of our platform and services.

Service Description and Scope

GuildLens Research provides market intelligence services focused on gaming communities, including player recruitment, survey administration, playtesting coordination, and analytics reporting.

Our services are designed for businesses seeking insights into gaming markets and communities. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

User Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security that comes to your attention.

Research Participation Guidelines

Participation in research studies is voluntary and subject to specific terms for each study. You may withdraw from any study at any time without penalty or loss of benefits.

You agree to provide honest and accurate responses in surveys and research activities. Fraudulent or misleading responses may result in account termination and forfeiture of compensation.

Intellectual Property Rights

All content, features, and functionality of our platform are owned by GuildLens Research and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

Data Usage and Research Ethics

We adhere to strict research ethics standards and obtain proper consent before collecting or using your data. All research activities comply with applicable privacy laws and industry best practices.

Aggregated and anonymized research findings may be shared with clients, but individual participant data remains confidential and protected.

Payment Terms and Compensation

Compensation for research participation, when applicable, will be clearly communicated before study commencement. Payments are processed according to the schedule specified for each study.

Client payments for services are due according to the terms specified in individual service agreements. Late payments may result in service suspension.

Prohibited Uses and Conduct

You may not use our services for any unlawful purpose or in any way that could damage, disable, or impair our platform. Prohibited activities include attempting to gain unauthorized access, distributing malware, or engaging in fraudulent behavior.

We reserve the right to terminate accounts that violate these terms or engage in behavior that we deem harmful to our community or services.

Service Availability and Limitations

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our platform. Scheduled maintenance, technical issues, or other factors may temporarily affect service availability.

We are not liable for any losses or damages resulting from service interruptions or technical difficulties beyond our reasonable control.

Limitation of Liability

To the maximum extent permitted by law, GuildLens Research shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Our total liability for any claims related to our services shall not exceed the amount you have paid us in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless GuildLens Research from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

This indemnification obligation survives termination of your account or these terms of service.

Dispute Resolution and Governing Law

Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

These terms are governed by the laws of California, United States, without regard to conflict of law principles.

Account Termination

Either party may terminate the service relationship at any time with or without cause. Upon termination, your access to our services will cease, and any outstanding obligations will remain in effect.

We reserve the right to delete account data after a reasonable period following termination, subject to legal retention requirements.

Modifications to Terms

We may modify these terms at any time by posting updated terms on our website. Significant changes will be communicated through email or prominent platform notices.

Your continued use of our services after term modifications constitutes acceptance of the updated terms.

Contact Information for Legal Matters

For questions regarding these terms of service or legal matters, please contact us through our official communication channels. We are committed to addressing your concerns promptly and professionally.

All legal notices should be sent in writing to ensure proper documentation and response.